We are working on a reopening plan for our Irvine office with the intent to resume normal business hours. Some of the elements of our plan:
1. Staff and visitors will use hand sanitizer upon entering the facility.
2. Staff and visitors will self-record their temperature upon entering the facility. Anyone with a temperature at or over 100 degrees may not remain in the Bright Bear office, and must stay away for a minimum of 36 hours if an elevated temperature is detected, or until the temperature registers normal without the use of acetaminophen or ibuprofen, whichever is longer. Employees with an elevated temperature may choose to work from home, or may use sick time or PTO in the event that they feel unwell.
3. After recording temperature, employees and guests should use hand sanitizer again.
4. All visitors to the facility are required to wear a face mask, and will be given a face mask if they do not have one.
5. The work bench area is the only area where customer equipment may be placed, and this will remain a mask and gloves zone for the duration of the public health crisis.
6. Employee workspaces will be separated by a minimum of 6′ and all available private offices will be utilized to promote social distancing.
7. Office doors will remain closed during the day and when not in use.
8. Employees must wear gloves and a face mask if they are working within 6′ of another staff member or customer.
9. Remote access software and shipping services should be used when possible to reduce site visits.
10. Staff are encouraged to eat lunch at their desks or outdoors. The conference room will likely be repurposed.
These measures are inconvenient, but our team is committed to defending the health and safety of our staff, our customers, and their families by all available means.
As an IT service provider, we are considered an “essential business” from most angles, however we have purposefully set aside the convenience of working together in an office for two months in an effort to slow the rate of infection and protect the most vulnerable in our community. We look forward to being together as a team again, and are hopeful that these additional measures can mitigate the risks of working together and prevent the need for additional closures of our facility. With all of this in mind, we intend to invite healthy employees to return to the office on Friday, May 22nd.
Our office is minimally staffed during this time in an effort to promote health and safety during the pandemic. Site visits to customer facilities are limited to emergencies only, and require management authorization. Our staff is working from home and available by phone and email.
Upon management review of county, state, and federal advice, we have made the decision to close our Irvine office today, March 20th. Our support and project teams will be working remotely for the rest of the month of March in an effort to promote social distancing and to protect the health and safety of our staff.
As many schools and businesses attempt to reduce human contact, and we all adjust to the changes that are happening around us, Bright Bear is monitoring the COVID-19 situation very closely. The health and safety of our customers, employees, and their families is of paramount importance to us. As a mission-critical company that is vigilantly focused on disaster avoidance, we have a Business Continuity Plan in place that addresses these types of situations. Due to the remote nature of our work, most of our production capabilities can be performed from anywhere, which is useful under these present circumstances.
To that end, many of our customers are trying to work remotely for the first time, and may need a few minutes of technical support. In many cases it takes just a few minutes to properly configure remote access to data and voice services, but it is challenging for our team to respond to everyone at once. We are in this together, and we will make sure our customers can work remotely. We appreciate your patience with our support team who are working very hard to help everyone and contending with much higher than normal call volume. If you need assistance, you can enter a support request at brightbear.com/help. Please include contact information if you are working remotely, as we may not have your cell phone or home phone number.
We are also working on several innovations that will leverage technology to make remote work a better experience, and we are excited to share those with you soon.
Preparing for the unknown is in our mission critical DNA. We appreciate your trust in us and are diligently focused on providing continuous excellent service to our clients throughout this time of uncertainty while taking good care of our employees and their families.
If you are using our Ursacomm Voice system for phone service, you can transfer calls to an external number just as you would an internal number. For example, if you receive a call for someone who is working remotely, you can press transfer, dial their cell phone number, and then press transfer again. Conference calling works the same way if you need to make a three way call with people working offsite.
Ursacomm Voice Cloud Phones can usually work from anywhere with a wired internet connection, which means you can take them home if your company allows you to do so. What you may not have at home is a powered switch. A POE injector like this one will power your phone at home, or you can try to find an OEM power supply for your phone, but there have been some challenges keeping those in stock. If your phone already has a power adapter, you can simply take that home with you. We can also order new phones with included power adapters and ship them to your team members configured and ready to go if requested.
Many of our customers have Virtual Desktop Infrastructure, which is designed with remote work in mind. It’s usually quite simple to configure your laptop or home computer for access. Please create a ticket if you’d like to make an appointment for assistance.
If you are a managed services customer, you can install the LogMeIn client on your work computer now and contact us with your name and the name of your work computer so we can issue you an LogMeIn account for complimentary remote access.