Upon management review of county, state, and federal advice, we have made the decision to close our Irvine office today, March 20th. Our support and project teams will be working remotely for the rest of the month of March in an effort to promote social distancing and to protect the health and safety of our staff.
As many schools and businesses attempt to reduce human contact, and we all adjust to the changes that are happening around us, Bright Bear is monitoring the COVID-19 situation very closely. The health and safety of our customers, employees, and their families is of paramount importance to us. As a mission-critical company that is vigilantly focused on disaster avoidance, we have a Business Continuity Plan in place that addresses these types of situations. Due to the remote nature of our work, most of our production capabilities can be performed from anywhere, which is useful under these present circumstances.
To that end, many of our customers are trying to work remotely for the first time, and may need a few minutes of technical support. In many cases it takes just a few minutes to properly configure remote access to data and voice services, but it is challenging for our team to respond to everyone at once. We are in this together, and we will make sure our customers can work remotely. We appreciate your patience with our support team who are working very hard to help everyone and contending with much higher than normal call volume. If you need assistance, you can enter a support request at brightbear.com/help. Please include contact information if you are working remotely, as we may not have your cell phone or home phone number.
We are also working on several innovations that will leverage technology to make remote work a better experience, and we are excited to share those with you soon.
Preparing for the unknown is in our mission critical DNA. We appreciate your trust in us and are diligently focused on providing continuous excellent service to our clients throughout this time of uncertainty while taking good care of our employees and their families.
If you are using our Ursacomm Voice system for phone service, you can transfer calls to an external number just as you would an internal number. For example, if you receive a call for someone who is working remotely, you can press transfer, dial their cell phone number, and then press transfer again. Conference calling works the same way if you need to make a three way call with people working offsite.
Ursacomm Voice Cloud Phones can usually work from anywhere with a wired internet connection, which means you can take them home if your company allows you to do so. What you may not have at home is a powered switch. A POE injector like this one will power your phone at home, or you can try to find an OEM power supply for your phone, but there have been some challenges keeping those in stock. If your phone already has a power adapter, you can simply take that home with you. We can also order new phones with included power adapters and ship them to your team members configured and ready to go if requested.
Many of our customers have Virtual Desktop Infrastructure, which is designed with remote work in mind. It’s usually quite simple to configure your laptop or home computer for access. Please create a ticket if you’d like to make an appointment for assistance.
If you are a managed services customer, you can install the LogMeIn client on your work computer now and contact us with your name and the name of your work computer so we can issue you an LogMeIn account for complimentary remote access.